Troubleshoot Login and Access Problems

Use this guide if you cannot sign in to BlessChurch, do not receive a password reset email, or cannot access an expected module.

1. Confirm the correct address

Sign in through the official BlessChurch application:

https://app.blesschurch.com/login/

Avoid using an old browser bookmark that points to WordPress administration or another login page.

2. Check your email address

Make sure you are using the email address associated with your BlessChurch user account.

• Remove accidental spaces before or after the email address.
• Check for spelling mistakes.
• Confirm that you are not using another personal or ministry email.

3. Reset your password

1. Open the BlessChurch login page.
2. Select Forgot password.
3. Enter the email address associated with your account.
4. Open the reset email and follow its secure link.
5. Create a strong password that you do not use on another website.

4. If the reset email does not arrive

• Wait several minutes.
• Check Spam, Junk, Promotions, and Quarantine folders.
• Search your mailbox for BlessChurch.
• Confirm that the mailbox is not full.
• Ask your organization’s email administrator whether automated messages are being blocked.
• Request one new reset email and use only the newest link.

5. If the reset link is expired

Password-reset links are temporary. Return to the login page and request a new link.

Do not continue using an older email after requesting another reset.

6. Try a private browser window

Old cookies or cached pages can sometimes interfere with authentication.

1. Open a private or incognito window.
2. Visit the BlessChurch login page directly.
3. Sign in again.

If this works, clear the stored site data for app.blesschurch.com in your regular browser.

7. If a module does not appear

Modules are displayed according to the church account, subscription, assigned role, and permissions.

Ask an authorized church administrator to confirm:

• You belong to the correct church account.
• Your invitation was accepted.
• Your user account is active.
• Your role has access to the required module.
• The church subscription includes the feature.

8. If you see an upgrade option

The feature may require a different BlessChurch subscription. An authorized administrator can review the account under Billing.

9. Basic browser checks

• Refresh the page.
• Install the latest browser update.
• Temporarily disable extensions that modify pages or block scripts.
• Try another supported browser.
• Confirm that JavaScript and cookies are enabled.
• Test from another secure network if the current network filters websites.

10. Contact Support

If the problem continues, open Support inside BlessChurch and include:

• Church name
• Your account email
• The page or module affected
• What you expected to happen
• What actually happened
• The exact error message
• A screenshot without private information
• The approximate date and time of the issue

Security warning

BlessChurch Support should never need your password, complete card information, Stripe secret keys, livestream keys, or email verification codes. Never include them in a support ticket.